Privacy and Security - Last updated: May 2019.

Mad Hatter Celebrations Pty takes the privacy of our customers very seriously. We understand that you want to know how information about you is used, stored, and shared and we know the importance of protecting your personal information. Nobody wants to have his or her personal information sold or misused. We do not rent or sell your personal information to anyone, period.

This privacy policy (“Privacy Policy”) applies to customer information collected and used by Mad Hatter Celebrations Pty. This Privacy Policy does not cover any information collected by third-party sites or content or applications that we may link to, or be accessible from or on, our website. We collect information about you from a variety of sources, including the information we collect from you in person, the information we collect from you when you visit our website. By visiting and using the Website, you are accepting the terms described in this Privacy Policy.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Types of Information We Collect

We collect information to deliver the products and services you request and to help improve your Party Depot experience. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number. We do not collect or store any types of payment information.

You share personal information with us when you make an in-store or online purchase with us, when you visit our Website, when you create an account on one of our Websites or mobile services, when you fill out an application in our careers portal, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service. We may also collect information about, and record, your online activities and web sessions.

In order to invite others to view your Mad Hatter Celebrations Pty page or to use Mad Hatter Celebrations Pty's online invitation services, you must provide us with email addresses of your guests or invitees. In order to send messages to your guests or invitees, we require that you submit to Party Depot current, valid email addresses for your guests or invitees. When you send messages to your guests or invitees, we collect and retain the email addresses or other pertinent contact information for those persons to whom you send the message.

How We Use Your Information

Mad Hatter Celebrations Pty uses the personal information that we collect about you or that you provide to us on the basis of the following legitimate interests or contractual necessities: to process and ship your online orders; for marketing, advertising, or research purposes; to inform you about promotional offers; to maintain your user account; to keep track of your order history; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products or services; to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Mad Hatter Celebrations Pty your personal information; to fulfill any other purpose for which you provide it. Mad Hatter Celebrations Pty may also retain and use this personal information in order to bring or defend legal claims involving you or us.

The non-personal and personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and to deliver better and more personalized products, services and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allowing us to customize the Website to your individual interests, recognize you when you revisit our Website, and speed up your online experience with Mad Hatter Celebrations Pty.

For its online invitation services or other services that Mad Hatter Celebrations Pty makes available from time to time where you provide us email addresses or other contact information of your guests and invitees, Mad Hatter Celebrations Pty may retain such email addresses and contact information that you provide to us, but we will not use these email addresses and contact information to send promotional communications, newsletters, or services announcements without your express permission.

Users in the EU have the right to object to use of their personal data that is based on Mad Hatter Celebrations Pty’s “legitimate interests.” To object to this processing, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..au

Aggregated Data

Mad Hatter Celebrations Pty may share with third parties, advertisers, and/or business partners, anonymized, non-personally identifiable, or aggregated data we receive, collect, or compile, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Website, or information about the products you click on the Website. Aggregated or de-identified data cannot be used to identify you. We share such information for a variety of reasons, such as to analyze usage, improve your experience using the Party Depot Website, improve the serving of advertisements, or for other similar purposes. Once personal information is aggregated or de-identified, it shall no longer be considered personal information, and you cannot seek to have your information removed from the data set. This anonymized, non-personally identifiable, or aggregate information does not identify you, and this Privacy Policy is not intended to place any limits on what we do with this data.

Accessing Your Information

At any time, you can review and change your personal information by logging into the Website and visiting your account profile page. Here, you can make changes to your name, password, postal address, email address, phone number, or credit card information that you had previously entered.

If you are an EU or Canadian user, you have a right to access the other personal information that is held about you. If you are an EU or Canadian user, to obtain a copy of the personal information Mad Hatter Celebrations Pty holds about you, to make corrections to same, and to request deletions thereof, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. enclosing the details of your request. We may require further verification of your identity before fulfilling any such requests, and all information reports will be sent to the email address you provide unless you specifically request otherwise.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Mad Hatter Celebrations Pty stores and processes your personal information on its computers and servers in the United States. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable regulations. All personal information that you may provide on any of Websites will be Secure Socket Layer (SSL) encrypted. Mad Hatter Celebrations Pty also uses computer safeguards such as firewalls and data encryption methods to protect your information.

The safety and security of your information also depends on you. For instance, you can start by using a complex and well-chosen password. You should avoid sharing your password or using any information that others can easily learn about you, such as a family member's name or birthday. We also recommend that you frequently change your password. You can also install and regularly update antivirus and firewall software to protect your computer or device from external attacks by malicious users. When you are finished with a session on our Website, be sure that you log out and close the browser window so nobody can pick up where you left off.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Mad Hatter Celebrations Pty is not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Information Retention

Mad Hatter Celebrations Pty will not keep your personal data longer than we need to. How long this is depends on several factors including: why we collected it in the first place; how old it is; whether there is a legal/regulatory reason to keep it; and whether we need it to protect you or us. 

If you are an EU user, the personal data we collect from you may be transferred to, and stored at, a destination outside the EU. It may also be processed by staff operating outside the EU who work for us or for one of our affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the appropriate EU General Data regulations.

Cookies and Other Tracking Technology

Cookies are small data files that most websites store, access and maintain on the hard drive of your computer. We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this particular online advertising, click here. To view our cookie policy, click here.

Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our Website. Flash cookies are most often used to enhance your experience on our Website, for example, by allowing the look of a website you frequently visit to appear personalized. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.

Third Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We recommend that you review the Privacy Policy of each site you visit. Party Depot does not control, and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Business Transaction

If Mad Hatter Celebrations Pty is involved in a merger, acquisition, asset sale, bankruptcy or reorganization, your personal information may be shared, as well as retained by us. By providing us with your personal information, you consent to that transfer.

Opt-Out

If you wish to opt-out of receiving online communications from Mad Hatter Celebrations Pty, our partners, or our third party providers, you can choose the unsubscribe or opt-out link contained in the email and you will no longer receive communications.

Changes to This Privacy Policy

This Privacy Policy is subject to change at the sole discretion of Mad Hatter Celebrations Pty, and the updated Privacy Policy will be posted on our Website. This Privacy Policy was last updated as of the date provided above. Continued use of the Website after Mad Hatter Celebrations Pty posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. Please check back frequently and review the Privacy Policy for any updated terms or changes.